Improving Veterans’ Experience Act of 2025
Introduced Jan 28, 2025 by Sen. Angus S. King
It's waiting on a committee vote to reach the full chamber. Most bills never leave this stage.
This bill establishes the Veterans Experience Office within the Department of Veterans Affairs (VA) to carry out the key customer experience initiatives of the VA relating to veterans’ and beneficiaries’ satisfaction with and usage of VA benefits and services.
Additionally, the office must
require the heads of other organizations and offices within the VA to report regularly on customer experience metrics, action plans, and other customer experience improvement efforts;
collect veteran-derived data to determine satisfaction and for use in policymaking;
Read the full summary on Congress.govSummary by the Congressional Research Service.
No floor votes yet — it hasn't reached the floor of either chamber.